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Saints Collective Wine Club Subscription FAQs
Joining the Saints Collective Wine Club provides you a rolling wine subscription, at the frequency you decide, delivered to your door. The packs are curated each quarter with seasonal drinking in mind, are completely customizable, and include pre-release and back vintage wines.
Our most frequently asked questions...
To speak with the team regarding Saints Collective Wine Club team, please phone 1800 021 621 or emailwineclub@allsaintswine.com.au.
Happy sipping!
Navigating the Portal
How do I make changes to my account?
First, you must sign in to 'My Portal' on the top right-hand corner of the website. Then click 'My Portal' again (in the same place).
How do I update my address?
Under ‘Address Details’, you can amend your addresses (Billing and Shipping) by clicking ‘Change’.
How do I update my credit card?
Under ‘Payment Method’, you can update your Credit Card by clicking ‘Clear’ and entering your new credit card details.
Which wines are in my pack, and how I do change them?
Under ‘Order Summary’, you can see your wines currently in your selection. To change these wines, click ‘Change Order’ and go shopping. Make sure you click ‘Confirm Changes’ and then ‘Save Changes’ when your choices are correct.
Data Security
All Saints Estate and our family of brands take cyber security and disaster recovery seriously. That's why we secure our data in a Tier 3 Data Centre, control data access via internal APIs and don't store credit card details within our systems.
We have engaged with suppliers who deliver industry best practices to protect the data of our customers and club members.
What can you do to protect yourself?
Update the password to 'Your Portal' regularly - this can be done in just a few clicks.
Similar to the step above, you must sign in to 'My Portal' on the top right-hand corner of the website. Then click 'My Portal' again (in the same place).
How do I update my password?
Under ‘Account Password’, you will be asked to confirm your old password before inputting a new one.
Altering pack size
I get six bottles each delivery; can I get 12 next time?
Each delivery can be altered regarding the pack, the contents, and the quantity. You can change it every time if you’d like!
Ordering additional wine
Can I order wine outside of wine club deliveries?
Of course. When you log in to your portal through our website, your discount will automatically be applied through the 'Shop'. Add your selections to your cart, and all your details will be stored there for a super speedy checkout.
Other perks
Do I get anything special from other businesses under All Saints Estate as part of my membership?
We’re so glad you asked… Yes! You receive the following benefits:
• Bonnie Eatery: Complimentary glass of Estate wine for 2 people. (Mention your membership when booking).
• All Saints Estate Cellar Door: Complimentary tastings and discounted wine
• St Leonards Vineyard Cellar Door: Complimentary tastings and discounted wine
• Mount Ophir Estate & Castleview Cottage Accommodation: 10% discount for members
I'm going on holiday...
What are my options?
We can amend your address so that you don't miss a shipment (and have wine while you're away), we can hold until a date when you’ve returned, or we can skip a shipment. Just give us a call on 1800 021 621.
Communication
Why don’t I get emails from you?
We might need to update your email address, or you might need to mark us as ‘Safe Sender’ so our emails go straight to your inbox! Give us a call on 1800 021 621 and we will help.
